Privacy Policy

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (such as the details of your wedding for customising your wedding invitations), if you contact us directly.

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WHY WE NEED YOUR INFORMATION AND HOW WE USE IT:

We rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

• if it is necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in my legitimate interest to improve our services.

• We might use information that we hold about you to show you relevant and "targeted advertising" through other companies' sites, like Facebook or Google (*for more information please see sections below for Google Analytics, Google Re-marketing, Facebook advertising and the use of other third-party apps).

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INFORMATION SHARING AND DISCLOSURE:

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies, fulfilment companies or printing companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

• Business transfers. If we sell or merge this business (Lela&Bliss), we may disclose your information as part of that transaction, only to the extent permitted by law.

• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

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USE OF IMAGERY:

If you have placed an order with us, we may from time to time use examples of completed works to showcase on our social media channels (Facebook, Instagram and Pinterest), our own website www.lelaandbliss.com. By completing a purchase from us, you are consenting to us using these images; we will always ensure that no personal details (such as emails, addresses, home addresses and phone numbers) are displayed in pictures on our website or on the third-party websites listed above. If you would like us to remove any imagery of personalised products relating to your purchases, please contact us at hello@lelaandbliss.com we will remove these immediately.

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DATA RETENTION:

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 7 years.

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TRANSFERS OF PERSONAL INFORMATION OUTSIDE CANADA:

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of Canada, we rely on Privacy Shield as the legal basis for the transfer.

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YOUR RIGHTS:

If you reside in certain territories, including the Canada, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store data for legal reasons) we will generally delete your personal information upon request.

• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

• Complain. If you reside in the Canada and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

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THIRD PARTY ADVERTISING PARTNERS:

We use third-party service providers to serve advertisements (banners or links) on our behalf across the Internet. These advertising service providers may collect non-identifiable information about your visits to our website, and your interactions with our products and services. Such non-identifiable information does not include your name, address, e-mail address or other personal information. The information is collected through the use of cookies (see ‘Cookies’ section further down this page for further information) and pixel tags. In addition to the information about your visits to our website, our service providers may also use the information about your visits to other websites to target advertisements for products and services available from Lela&Bliss.

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Currently, we use third party-placed tracking pixels and cookies from the following advertising delivery partners: Google. In the future we may partner with other companies to provide interest-based advertising, both on and off the Site. If this occurs, Lela&Bliss provides you with an opportunity to opt out when these advertisements are served. You may manage your third-party advertising preferences by clicking on the links below: 

I would like to opt OUT of Google Analytics Display Advertising.

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GOOGLE ANALYTICS:

This website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses ‘Cookies’ which are text files that are stored on your computer, to help analyse how users use the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there.

Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other with website and internet related services. Google may also transfer this information to third parties, unless required by law or where such third parties process the information on behalf of Google. Google will not associate your IP address with other data held by Google. You can refuse the use of cookies by changing the settings on your browser; however, we point out that you may not be able to use all features of this website in this case.

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GOOGLE CONVERSION TRACKING AND GOOGLE RE-MARKETING:

Google conversion tracking is an analysis service of Google Inc. to measure the success of advertising campaigns on Google advertising (AdWords). It sets a cookie on your computer when you access our website via a Google advert on Google. These cookies are not used to personally identify you. Using Google conversion tracking and Google, we can see that someone has clicked on our Google ads and has been forwarded to our site. We cannot see what other websites you have visited. The information collected by Google conversion tracking is used to compile statistics on success and use of our AdWords campaigns. We do not obtain information that can identify a user personally.

We use our website as well as the re-marketing technologies from Google. These technologies enable that users who have visited our websites can be readdressed through targeted advertising on other websites of the Google Partner Network. The Google re-marketing technologies use cookies. If you prefer not to receive interest-based advertising, you can disable the use of cookies by Google for this purpose, by visiting the following link and choosing the function "Disable Interest-based ads on Google "and / or "Disable interest-based Google ads on the Web.”

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I would like to opt OUT of Google Remarketing Advertising

If you do not want to participate in Google conversion tracking or Google re-marketing, you can also reject cookie placement in general (as a browser setting) which generally disables the automatic setting of cookies. You can disable cookies for Google services also by setting your browser to block cookies from the domain "googleadservices.com".

For more information and to disable the Google mobile services, please visit: http://www.google.com/policies/technologies/ads/

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FACEBOOK CUSTOM AUDIENCE ADVERTS:

We may display interest-based ads to you when you are using Facebook through a tool offered by Facebook called the Custom Audience Tool. This tool allows us to personalize our ads based on your shopping experience with us. We do not share any of your personal information, including your shopping history, with Facebook. The tool lets Lela&Bliss  convert your e-mail address to a unique number that Facebook uses to match to unique numbers Facebook generates from e-mail addresses of its users.

I would like to opt OUT of Facebook Custom Audience ads.

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GOOGLE CUSTOM MATCH ADVERTS:

We may display interest-based ads to you when you are using Google through a tool